1. Admission enquiry handling with grounded answers
Parents ask the same admission questions — age criteria, documents, fee structure, dates — by call and WhatsApp at all hours, and the front office answers each one by hand from memory, often inconsistently.
Trigger: Webhook (enquiry form) or WhatsApp
How the workflow runs
- Trigger
Enquiry arrives. A Webhook (from the school's enquiry form) or a WhatsApp message starts the flow, in the parent's language.
- Knowledge
Answer from the prospectus. A Knowledge node answers eligibility, documents, fees and dates strictly from the school's own admission documents — grounded, with citations, no guessing.
- Agent
Guide + capture interest. An Agent node keeps the conversation going, collects the child's grade and details, and notes genuine intent.
- Output
Send next steps + book a visit. An Output node shares the form/checklist and offers school-visit or counsellor-call slots on WhatsApp.
- Tool (MCP)
Log the enquiry. A Tool (MCP) node records the lead in your school SIS/ERP. There's no first-party connector — it's written via MCP.
Channels & connectors
- Webhook
- Sarvam (22+ Indian languages)
- Knowledge base
- Tool (MCP → SIS/ERP)
Outcome
Every admission enquiry gets accurate, consistent answers instantly in the parent's language, with genuine interest captured for the office to follow up.
Why it helps
Replaces inconsistent from-memory answers and after-hours silence with grounded responses from the school's own prospectus — the front office only handles the warm leads.
Build spec
1 agent — 1 admissions agent; the grounded Q&A and the SIS/ERP lead-logging are workflow nodes.
System prompt (paste-ready)
You are an admissions enquiry assistant for {{school_name}}. Answer age criteria, documents, fee structure and dates STRICTLY from the school's admission documents in Knowledge, with citations — never quote a fee, date, or criterion you can't cite, and never guess. In the parent's language, keep the conversation going, collect the child's grade and the parent's details, and note genuine interest. You do not decide or promise admission; you share the process and offer a visit or counsellor call.MCP connectors
- School SIS / ERP — via a Tool (MCP) node (no first-party connector)
- WhatsApp — via the messaging channel
- Sarvam — 22+ Indian languages
Built-in tools
- knowledge_search (prospectus + admission criteria)
Guardrails
- Grounded-only: fees, dates, eligibility and documents come from the admission documents with a citation, never invented
- Never decides or promises admission — it explains the process and captures interest for the office to follow up
- Only the details needed to follow up are collected; a child's information is handled with care, logged to the enquiry, and not shared
Output & delivery
The agent answers from the prospectus Knowledge in the parent's language and captures interest → an Output node shares the form/checklist and offers visit or counsellor-call slots on WhatsApp → a Tool node logs the lead in the school SIS/ERP via MCP.