1. Admissions enquiry → instant answers → counsellor callback
Prospective students ask the same admissions questions at all hours; counsellors can't keep up.
Trigger: Webhook (enquiry form) or WhatsApp
How the workflow runs
- Trigger
Enquiry arrives. A Webhook or WhatsApp trigger starts the flow.
- Knowledge
Answer from the prospectus. A Knowledge node answers fees, courses, eligibility and dates — grounded, with citations.
- Agent
Nurture + gauge intent. An Agent node keeps the conversation going and scores readiness.
- Approval
Book a counsellor. An Approval/Output node schedules a human callback for serious applicants.
Channels & connectors
- Webhook
- Knowledge base
- Approval / HITL
Outcome
Every enquiry gets accurate answers instantly; counsellors focus on applicants ready to commit.
Why it helps
Instant, accurate answers keep prospects warm; humans spend time where it converts.
Build spec
1 agent — 1 admissions agent; the counsellor booking is an Approval node.
System prompt (paste-ready)
You are an admissions assistant for {{institution}}. Answer prospective students' questions about fees, courses, eligibility and dates strictly from the prospectus in Knowledge, with citations — never invent a fee, deadline or eligibility rule. Keep the conversation going, answer follow-ups, and gauge how ready the applicant is. When someone is serious and ready, offer a counsellor callback. Be warm and factual; if you don't find an answer, say so and offer a human.MCP connectors
- WhatsApp — conversation channel
- Enquiry form — inbound via Webhook trigger
- Counsellor calendar — via a Tool (MCP) node
Built-in tools
- knowledge_search (prospectus: fees, courses, eligibility, dates)
Guardrails
- Grounded-only: fees, dates and eligibility come from the prospectus with citations, never invented
- Serious applicants are booked with a human counsellor via the Approval node
- Unanswerable questions defer to a human rather than guessing
Output & delivery
The agent answers from the prospectus with citations over WhatsApp and, for ready applicants, schedules a human counsellor callback through the Approval node.
