Integrations · Messaging channels
SMS AI agents on VegaDūta
VegaDūta connects an AI agent to SMS through Twilio: inbound texts arrive on a Twilio webhook and route to your agent, and the agent's replies dispatch as outbound SMS. The SMS channel shares the from-number with the Twilio WhatsApp connection, so one Twilio number can serve both. SMS also works as a workflow trigger channel — an inbound text can start an automated multi-step process.
How the connection works
Point your Twilio number's messaging webhook at the platform endpoint and add your Twilio credentials in the channel settings. Inbound texts route to the attached agent; outbound replies dispatch through Twilio from the same number your Twilio WhatsApp channel uses.
- Twilio SMS inbound webhook for incoming texts.
- Outbound SMS dispatch for agent replies.
- Shares the from-number with the Twilio WhatsApp connection.
- SMS as a workflow trigger channel.
Where SMS agents fit
SMS reaches people who are not on WhatsApp or data connections — a real slice of India. An agent on SMS handles the same conversations it would anywhere else: questions, lookups, intake, with tool calls governed by guardrails and approval gates.
Honest note: conversational, not campaigns
This integration is two-way conversational messaging: send and receive. It is not a bulk-SMS or campaign product — there is no blast scheduling, list management, or promotional broadcast tooling. If you need a campaign platform, this is not it, and we would rather say so up front.
Frequently asked questions
Can an AI agent reply to text messages?
Yes. Inbound SMS arrives through a Twilio webhook and routes to your VegaDūta agent, which replies via outbound SMS dispatch. It is a full two-way conversation over text.
Do I need a separate number for SMS and WhatsApp?
Not if you use Twilio for both — the SMS channel shares the from-number with the Twilio WhatsApp connection, so one Twilio number can carry both channels.
Can VegaDūta send bulk SMS campaigns?
No. The SMS integration is conversational send and receive, not a campaign product — there is no bulk blast, list management, or promotional scheduling. We state that plainly rather than let you assume otherwise.
Can an incoming SMS trigger a workflow?
Yes. SMS is one of VegaDūta's workflow trigger channels, so an inbound text can start a Temporal-backed workflow such as intake or appointment handling.
See it working in two minutes
The sandbox provisions a real tenant — describe an agent in one sentence and test it, no account, no card. Or browse ~90 industry workflow recipes to see what teams build.
